Businesses today face a considerable challenge to effectively optimize their IT infrastructure and related operations and deliver ever-improving service levels to meet and exceed the expectations of their business-users without compromising on quality and security. More and more companies are turning towards Infrastructure Management Service as the answer to this need. Remote Infrastructure Management at one level is an alternative to existing sourcing models of Infrastructure Management Services. Remote Infrastructure Management services consist of remote (outside the physical premises of a company’s facilities) monitoring and managing the infrastructure components and taking proactive steps and remedial actions across the IT landscape. The Remote Monitoring and Management is undertaken through a combination of offshore/near-shore/global delivery center which is often termed as an Operations Management Centre (OMC), where skilled staff of a service provider monitor and manage the infrastructure, ensuring uptimes and availability.
Many companies do not have the resources to hire an IT staff person to support, maintain, and plan all of the organization's technology infrastructure needs. Those that do have dedicated staff often find that their technology needs are greater than what their staff can handle, particularly when they want to upgrade or install a new system. As a result, many companies outsource the support of all or a part of their technology infrastructure. Success in outsourcing depends on how well you define and communicate your technology needs to potential contractors, and the quality of the relationship you develop with the outsourcer. The goal of infrastructure outsourcing is to bring in experts to serve your technology needs more efficiently than you can on your own, freeing you to dedicate more of your resources to your organization's mission. In order for an outsourcing arrangement to be successful, you need to define the services that you need and find the best outsourcer to provide them. Infrastructure needs typically fall in the following categories: local area networks (LANs) and wide area networks (WANs) Internet access Internet services (e-mail, Web sites, etc.) Hardware and software: servers, workstations, productivity software, specialized software User services: help desk, support, training Within each of these categories, an organization may outsource day-to-day maintenance and administration, planning and design, or installation and upgrades. Making a decision about what to outsource should depend primarily on the capabilities and needs of the organization and the knowledge and expertise of the staff. Many vendors provide a multitude of services.
If the vendor is reliable, this type of arrangement can be very useful for an organization, providing it with once source for support issues. However, entering into a relationship with a vendor for this kind of end-to-end service requires careful consideration and research about the vendor. As a general rule, if an organization can hire one IT staff member, it is best to focus that IT staff member on general user support and training, rather than network administration, system development, or major hardware or software upgrades. These tasks require a specialized expertise that is often easier and cheaper to acquire by outsourcing. This is a good guideline to follow unless there is significant expertise in the organization in the use of applications (like productivity suites, e-mail and Web clients), such that general user support and training isn't a big concern. IT infrastructure solutions offerings data center services, desktop support services, remote network management, security consulting services, storage management services, risk management services, ITIL consulting services, and help desk services. Avighna Global Solutions LLC helps in transforming the client’s infrastructure to be more agile and flexible. IT infrastructure services covers the complete life cycle from planning to implementation.